Terms & Conditions

Driving Licence: Drivers must have a current full driving licence that has been held for at least 5 years. The Licence must be produced at the commencement of the hire. (If you have a new UK photo card license you must produce the paper counterpart also) All International hirers must provide a readable unexpired license from their country of origin. If the license is not in English, an international driving permit must also be provided. It is the hirer’s responsibility to ensure that he / she has the appropriate license.

European Licenses with the EU symbol are fine without an International license. IDP's are intended for the purpose of translation. The onus is on the Renter to provide a translation to confirm all our Insurance Risk questions.

Endorsements

Certain minor endorsements are acceptable to our insurers. Please advise our reception staff of all endorsements when making your reservation so that they can be validated prior to the rental.

Identification: All UK residents must be able to produce a second proof of address, in the form of a utility bill or bank statement, not more than three months old, in name of the main hirer. International hirers must be able to produce a passport and valid credit card in the name of the main hirer.

Age Limits

Drivers must be aged over 25 and under 70 years old. Drivers aged 21 to 24, or 70 to 75 may be considered after referring their details to our insurance company.

Additional Drivers

We can authorize as many drivers as you require at an additional charge.

Insurance

All of our vehicles are fully comprehensively insured. Our policy carries an excess of up to £600.00 for which the driver may be held liable if any damage is deemed to have been his/her responsibility. This excess can be reduced to paying a collision damage waiver.

Fuel

All vehicles are supplied with at least 1/4 tank of fuel. Vehicles requiring to be refuelled will have the fuelling cost, charged at our current rate, deducted from the returnable deposit. No refunds will be given for vehicles returned with excess fuel.

Payment

The estimated cost of the rental and optional Collision Damage Waiver is payable at the time of collection along with a £100 cash deposit.

VAT

All the prices quoted are inclusive of VAT.

Penalties

The Customer is liable for all penalties incurred during the rental period including, but not restricted to, parking, clamping, bus lane and speeding fines, congestion and compound charges and in addition when the Company has to provide the Customer’s details to the authority levying such penalty, or it remains unpaid the Customer shall also be charged an administration in addition to the actual cost of the penalty.

Mileage Charges

The excess mileage charge for cars and standard transit vans is 15p per mile. Luton vans are charged at 25p per mile.

Insurance Excess

Our maximum insurance excess is £600.

Cancellations

All cancellations (where payment has been taken) are subject to a minimum admin fee of £10

Transit Vans and Cars

No refund will be given for cancellations made within 48 hours of the hire start time, for bookings on Saturdays & Sundays, or special dates. If we can re-hire the vehicle to cover the original booking times, and recoup the hire charge, we will only charge the minimum admin fee of £10.

Hire dates with more than 48 hours notice can be changed once with no charge, thereafter an admin fee of £5 per change will apply.

Luton Vans

No refunds will be given for cancellations of any Luton vans booked on Fridays, Saturdays, Sundays or the 1st,2nd,3rd, 28th,29th,30th and 31st day of the month with less than 28 days notice.

Early returns

No refunds will be given for the first 48 hours of any early returns.

Special Dates

If the hire is during the Aberdeen Trades Fortnight or over the Christmas and New Year break then we will need 14 days notice.